from marissa v

terms & conditions :
Contact me by email if you have any questions or comments!

Orders

When you order, we will require your name, e-mail address and payment details. Without this information we will not be able to process your request or notify you of acceptance of your order.

As part of our efforts to insure that you are aware of the latest developments and offers, we may also use this information to advise you of new products, special offers or changes to our site. If you would rather not receive this information, please send an email to unsubscribe. Please ensure that you notify us of your preference for each e-mail address that you may have given to us.

Order acceptance and the completion of the contract between you and from marissa v. will take place on the despatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it before order is despatched. Non-acceptance of an order may be a result of one of the following: -The product you ordered being unavailable from stock -Our inability to obtain authorisation for your payment -The identification of a pricing or product description error -You not meeting the eligibility to order criteria set out in the Terms & Conditions If there are any problems with your order, you will be contacted by us.

We reserve the right to reject any offer of purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our online shop.

Shipping

I ship all over the world! I generally use Priority Mail or First Class for Etsy purchases (it should state in the item description which one). Priority Mail takes 2-3 days. First Class takes approximately 2-7 days within the US and 6+ days international. I will let you know when your order has shipped. If you are an international customer, your country's customs may charge taxes or fees and hold your package until they are paid. Luckily, I have never had this happen. However, shipping to some countries takes as long as 6 weeks.

The item description states whether the item is made to order. I am usually able to ship made-to-order items in a week, but this is subject to demand. They may take up to two or three weeks. I will keep you informed of what is going on by email. For items that are 'available now' I aim to ship within 2 days of receiving your order (please add to above USPS shipping estimates), however this sometimes is not possible. If you are in a rush, please contact me - I am happy to hurry it up!

If I discover that the cost of shipping your order far exceeds the amount I have charged you, I reserve the right to delay your order. I will then contact you to see if you wish to pay an additional amount, or if you prefer me to cancel and refund your order.

Contract Cancellation
Please note that you are entitled to cancel this contract if you so wish provided you exercise your right no longer than fourteen (14) days after the day on which you receive the products. See return instructions below. If you wish to exercise your right to cancel this contract prior to order despatch, please telephone or email us as soon as possible. If your order has already been despatched please follow the procedure set out in Returns & Exchanges Policy.

Returns & Exchanges
In the unlikely event that your order arrives damaged, please contact me immediately so we can arrange an exchange at your convenience.

Although I hope you are delighted with your order, I understand that sometimes you will wish to return some items. Please fill in the returns form that is sent with your order, and post the items back within 14 days of receipt and I will gladly offer you an exchange or refund using the same method you made the original payment. Please contact me for the address if you do not have the returns form.

***PLEASE contact me to let me know you are returning something, so I can keep an eye out!***

I can be contacted through Etsy, by email or by telephone at +1 323 640 2088.

I may not be able to refund the shipping costs.

Please wrap the items very securely and use insured registered delivery, keeping the receipt in case of any damages in transit. I cannot accept liability for goods lost or damaged in transport.

All overseas orders will be refunded in dollars. from marissa v. cannot be held responsible for any fluctuations in exchange rates and consequent loss of currency as a result. In the unlikely event that your order arrives damaged, please telephone or email us immediately so we can arrange an exchange at your convenience.

Description of Products
Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on our online shop are correct at the time when the relevant information was entered onto the system. Although we aim to keep the online shop as up to date as possible, the information, including item descriptions, appearing on the online shop at a particular time may not always reflect the position at the exact moment you place an order.

Payment

We accept payment by PayPal, money order or check. British customers can make payment by bank transfer to a UK account (please contact us for details).

The total cost of your order is the price of the products ordered plus delivery and possibly sales tax if you are in a particular state (US only). You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

If you pay by check, we will wait until the check clears before dispatching your order.

Refusal of Transaction
We reserve the right to withdraw any products for sale at any time and/or remove or edit any materials or content on this Website or our online shop. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product for sale whether or not that product has been sold.

Warranties
from marissa v. is unable to provide any warranties in relation to the goods provided over and above its statutory obligation to provide goods of satisfactory quality.

Security Policy
If you pay by PayPal, we do not keep, nor can we see your credit card or bank information. Please see the PayPal website for more information about its security.

Data Protection Notice The purpose of this statement is to set out how we use personal information we may obtain about you. By registering as a user of the services provided by from marissa v. and by using the from marissa v. web site generally you agree to this use.

1 When you register and use this site you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you. 2 We may use information you provide or is obtained by us: (a) To register you with our website and to administer our website services; (b) For assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example, automatically selecting products or services, which we think will interest you from the information we have. We may inform you (by e-mail, mail or otherwise) about products and services that we consider may be of interest to you. If you do not wish from marissa v. to use your information for marketing purposes, please email us. (c) For the prevention and detection of fraud. (d) To administer any prize draws or competitions you may enter. 3 If at a later date you wish to opt-out of receiving marketing information from from marissa v., you can unsubscribe by sending an email with “unsubscribe” in the subject field. 4 We may give information about you to the following, who may use it for the same purposes as set out above: (a) To employees and agents of from marissa v. to administer any accounts, products and services provided to you by from marissa v. now or in the future. (b) Agents who profile your data so that we may tailor the goods/services we offer to your specific needs. We may also disclose your information: (a) To anyone to whom we transfer or may transfer our rights and duties under our agreement with you. (b) If we have a duty to do so or if the law allows us to do so. 5 In order that we can monitor and improve the site, we may gather certain information about you when you use it, including details of the web site you visited prior to our site. 6 We endeavour to take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default. 7 You have the right to see personal data (as defined in the Data Protection Act) we keep about you, upon receipt of a written request. If you are concerned that any of the information we hold on you is incorrect please contact us.

Limited Liability
Except in relation to liability for death or personal injury, from marissa v.’s liability for negligence shall be limited to the total value of the transaction. from marissa v. shall not be liable for any indirect, consequential, or special losses even if from marissa v. has previously been advised of the likelihood of such losses.



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